阅读理解：Consumers should complain in
2010-07-08 10:33阅读：
本题是2009年下半年学位英语教材第九单元的课后阅读理解2。
本题为2009年11月份的学位英语考试阅读理解的原题
When a consumer finds
that an item she or he bought is faulty or in some way does not
live up to the manufacturer’s claim for it, the first step is to
present the warranty (保单), or any other records which might help,
at the store of purchase. In most cases, this action will produce
results. However, if it does not, there are various means the
consumer may use to gain satisfaction.
A simple and common method used by many consumers is to
complain directly to the store manager. In general, the “higher up”
the consumer takes his or her complaint, the faster he or she can
expect it to be settled. In such a case, it is usually settled in
the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person
whenever possible, but if they cannot get to the place of purchase,
it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done
politely but firmly, and especially when the consumer can
demonstrate what is wrong with the item in questions. If this
cannot be done, the consumer will succeed best by presenting
specific information as to what is wrong, rather than by making
general statements. For example, “The left speaker does not work at
all and the sound coming out of the right one is unclear” is better
than “This stereo does not work.”
The store manager may advise the consumer to write to the
manufacturer. If so, the consumer should do this, stating the
complaint as politely and as firmly as possible. But if a polite
complaint does not achieve the desired result, the consumer can go
a step further. She or he can threaten to take the seller to court
or report the seller to a private or public organization
responsible for protecting consumers’ rights.
1. When a consumer finds that his purchase has a fault in it, the
first thing he should do is to ______.
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of
purchase
D. show some written proof of the purchase to the
store
2. If a consumer wants a quick settlement of his problem, it’s
better to complain to ______.
A. a shop assistant
B. the store manager
C. the manufacturer
D. a public organization
3. The most effective complaint can be made by ______.
A. showing the faulty item to the
manufacturer
B. explaining exactly what is wrong with the
item
C. saying firmly that the item is of poor
quality
D. asking politely to change the item
4. The phrase “live up to” (Para. 1, Line 2) in the context means
______.
A. meet the standard of
B. realize the purpose of
C. fulfill the demands of
D. keep the promise of
5. The passage tells us ______.
A. how to settle a consumer’s complaint about a
faulty item
B. how to make an effective complaint about a
faulty item
C. how to avoid buying a faulty item
D. how to deal with complaints from customers
Consumers should complain in person
whenever possible, but if they cannot get to the place of purchase,
it is acceptable to phone or write the complaint in a better.
D.B.B.A.B.
消费者应尽可能当面投诉，如果无法去买东西的那个地方，也可致电或写信投诉。
1. D. written proof store 2.
B. a store manager
3.B. explaining exactly wrong
4. “live up to” A. meet the standard
of
5.B. effective complaint about a faulty
item
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