Google: IT Field Technician, Corporate Operations Engineer - Tokyo
2015-09-23 18:55阅读：
Technical support for a technology company is a big task. As a
Corporate Operations Engineer you are the go-to person for
Googlers' computer hardware and software needs, providing front
line user support for all of Google's internal tools and
technologies. You troubleshoot, respond to inquiries and find
solutions to technical challenges. Beyond the day-to-day, you
improve the Googler user experience by contributing to longer term
projects and documentation efforts. You are highly technical and
are comfortable problem solving with multiple operating systems
(like OS X, Linux, Windows) and a range of devices (including
desktops/laptops, phone systems, video conferencing and various
wireless devices). You occasionally partner with various teams
including security, networking and infrastructure. You're a fast
learner and great communicator who can support the IT needs of
global offices of all sizes and Googlers of varying technical
backgrounds.
You improve the front-line user experience
by providing on-demand user support for Google's corporate users,
resources, tools and applications while also contributing to
longer-term projects.
Responsibilities
- Troubleshoot and problem solve issues for Google's corporate
resources, tools, operating systems and applications both locally
and remotely.
- Work with service owners and customer teams to plan and
implement service and application upgrades and changes.
- Develop solutions to operational and user productivity issues
via automation or process improvements.
- Support IT infrastructure related projects, such as server or
network upgrades, and office relocations and expansions.
- Travel occasionally to provide IT support in distributed
offices.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- Ability to speak and write English fluently and
idiomatically.
Preferred qualifications
- Experience with scripting or programming languages.
- Support experience with various operating systems (Chrome OS,
Linux, Mac, Windows, Android).
- Expertise in deploying and supporting desktops, laptops, video
conferencing, networking and mobile devices.
- Ability to adjust quickly to changing priorities and make quick
decisions with limited information.
- Strong customer service, organizational, prioritization,
multitasking, communication and leadership skills.
- Fluency in Japanese.
Area
Behind everything our users see online is the architecture built by
the Technical Infrastructure team to keep it running. From
developing and maintaining our data centers to building the next
generation of Google platforms, we make Google's product portfolio
possible. We're proud to be our engineers' engineers and love
voiding warranties by taking things apart so we can rebuild them.
We're always on call to keep our networks up and running, ensuring
our users have the best and fastest experience possible.
Technical Infrastructure
Make Google's services fast and reliable for billions of
users.
Learn more about our Technical Infrastructure
roles
Tokyo
Home to Googlers from diverse backgrounds seeking to make major
impacts on the world of technology and business alike, Google Tokyo
lets you bring your whole self to work. We work on core Google
engineering projects as well as with sales clients in Japan, across
the Asia-Pacific region and all over the globe.
Learn more about our Tokyo
office
Job details
Team or role:
Technical Infrastructure
Job type:
Full-time
Last updated:
May 15, 2015
Job location(s):
Tokyo, Japan
