- （B102）Report The Managing
Director of your company or organization has announced that reports
on performance are to be produced by all departments. Your Head of
Department has asked you to produce the repot about your department
for the Managing Director
Write the report for the Managing Director, explaining:
- what aspects of your department function most effectively
- which aspect is most in need of improvement
- how this improvement could be achieved
- （B108）Report for director
- Your company or organisation is becoming more successful. In order for this success to continue, you want to expand and increase the budget of your department. The Directors have asked you to write a report saying why your department needs extra money.
- Write the report, explaining why your department needs more mon
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ey, and include the following points:
You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively.
You have been asked to write a report, explaining which one of these courses you think would be most useful for people who do the same kind of job as you.
Write the report, saying which course you have chosen. Explain why you feel it would be the most useful and also explain why the others are not so suitable.
Write the report, describing the main responsibilities and duties of your job, and explaining what skills and qualifications are required. Include any useful information that you think new employees should know about this kind of job.
- whether extra staff are needed (and, if so, why)
- whether changes to the office space and equipment should be made
- what plans you have for future development
- how the investment would generate extra business
- （B109）Report for manager
Your manager is keen to introduce new practices into your company.
He has asked you to write a report which includes details of two
practices from another company which you would suggest adopting in
your own company.
Write the report for your manager, including the following information:
- What you admire about the other company
- Which two of its practices you would adopt
- Why your company would benefit from them
- （B111）Report for the Managing
Director Your company opened a new branch a year ago and the
Managing Director at Head Office has asked you to prepare a report
on its progress, writing your report for the Managing Director.
Including the following information:
- The reason for opening the branch
- Its successes
- Problems experienced
- Plans for the coming year
- （B114）Report Your company
has decided to invest some of this year’s exceptionally high
profits in one of the following areas:
- New company buses
- Culture comparative courses
- Special bonus payments
You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively.
- （B116）Report for staff
development courses Your company has planned three staff
development courses:
- Time management for all
- Health and safety procedures in the workplace
- Better interpersonal communication skills
You have been asked to write a report, explaining which one of these courses you think would be most useful for people who do the same kind of job as you.
Write the report, saying which course you have chosen. Explain why you feel it would be the most useful and also explain why the others are not so suitable.
- （B117）Report for describing job Your company has a
new managing director who has asked all employees to write a report
describing their job. These reports will be used to help train new
employees.
Write the report, describing the main responsibilities and duties of your job, and explaining what skills and qualifications are required. Include any useful information that you think new employees should know about this kind of job. - （B118）Report for new
product Your company plans to launch a new product in an
overseas market. You have been asked to write a report recommending
the best ways to this. Write the report, outlining some of the
problems the company has concerning the launch. Refer at least to
two of the following areas:
- Target consumers
- Advertising media
- Possible sales resistance
- Sales outlets
Write the report, describing the main responsibilities and duties of your job, and explaining what skills and qualifications are required. Include any useful information that you think new employees should know about this kind of job.
- （B130）Report You are the Personal Assistant to the
Managing Director of a company. The Managing Director has asked you
to prepare a recommendation for training sessions for staff in
sales department.
Write a report examining the planned training courses to be offered by your company in order to recommend the most suitable one for sales managers.
- （B103）Apology letter You
work for an employment agency. The following is part of a letter
you have received from a customer.
The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.
Write a letter to the customer
- apologising for having sent the unsatisfactory temporary worker.
- giving reasons for what happened.
- explaining why what happened was exceptional
- offering some sort of compensation to the customer
- （B105）Letter to the
consultant Your company has employed an outside consultant
to organize an exhibition of your products, to be held next month.
His work is unsatisfactory, and your boss has now decided that you
should take over full responsibility instead. Your boss has asked
you to write to the consultant to explain why he has been
replaced.
- Write the letter to the consultant
- Giving two reasons why he has been replaced
- Telling him he will be paid for this work
- Asking him to brief you on the current situation.
- （B106）Letter to the
manager As some members of staff have recently left the
company where you are employed, management is investigating the
situation. You have been asked to write a letter to the manager
concerning how to reduce staff turnover.
- Write your letter, including the following
- A brief description of the present situation
- An analysis of reasons attributable to the situation
- The harm resulting from frequent staff changes
- Recommendations for reducing staff turnover.
- （B107）Complaint letter A
company you already do business with has recently created a new
product line. Your department placed an order for the new product
but found that the product did not fulfill your requirements and
that the after sales service was poor. Your head of department has
asked you to write a letter to the company informing them of your
dissatisfaction.
- What the order was for and when it was placed
- Why you are dissatisfied with both the product and the after sales service.
- A reminder of business done with them in the past
- What you expect in response to your complaint
- Explaining your company’s plan, suggesting a meeting with your company
- （B112）Complaint letter for the
removal company Your department recently moved to a new
building, you are not satisfied with the way the removal company
dealt with the move of your furniture and equipment and have
decided to write a letter of complaint to the removal company about
it.
Write the letter to the removal company, including the following information:
- Details of the move and what was moved
- What was unsatisfactory
- What you had expected from the company
- What you expect to happen now
- （B104）Proposal for the Managing
Director Your Managing Director has decided that the
company's website should
be improved and has asked you to
consider ways of going about this.
Write a proposal for the Managing Director
- .summarising the strengths and weaknesses of the current website.
- uggesting new services and information to be provided through the website.
- . explaining the benefits the improvements would bring.
- （B110）Proposal for Managing
Director Your company has decided to conduct an
investigation into the possibility of increasing the number of ways
in which technology is used throughout the organization. You have
been asked to write a proposal concerning the use of technology in
your department for the Managing Director.
Write your proposal, including the following:
- A brief outline of the current uses of technology in your department
- A description of what technological improvements could be made
- An explanation of the benefits these changes might bring
- Recommendations for the kind of training that would be necessary
- （B113）Proposal for the Managing Director The
international organization you work for is considering the
possibility of producing a promotional brochure to publicise the
company abroad. The Managing Director has asked you to write a
contribution for this brochure.
- （B115）Recommendation The
international organization you work for makes an award every month
to a person in each department based on the following
criteria:
- Productivity
- Relations with customers
- Contribution to the team
- Your line manager has asked you to recommend someone from your department for this month’s award.
Write your recommendation. Stating who the person is and the reasons for your choice. Describe how this person meets each of the three criteria for receiving the award. - （B119）Reminder You are
the manager of the personnel department of a company. You are
supposed to write a reminder describing the responsibilities for
the post of secretary to the executing manager.
Write the reminder, outlining the responsibilities for the post of secretary to the executing manager. Refer at least to four of the following areas:
- Taking incoming calls before putting them through to the executing manager.
- Sorting documents and correspondence into different categories.
- Handling correspondence for the executing manager.
- Keeping the appointment diary for the boss.
- Helping the boss organize meetings.
- （B120）Proposal You are the head of the
Administrative Department of a company. The managing Director has
asked you to write a proposal for office health and safety
provisions.
Write a proposal for the Managing Director:
Giving reasons for writing the proposed proposal
Summarizing the problems that have been raised concerning office health and safety.
Giving the main causes of the possible accidents.
Suggesting new provisions of office health and safety. - （B121）Proposal for the Managing Director You are
the Manager of the Marketing and Sales Department of a Computer
Manufacturing Firm. The Managing Director has asked you to prepare
a proposal for sales promotion of the new product-computer
PC06.
Write a proposal for the Managing Director:
Giving the reasons for writing the proposal.
Suggesting the principal strategy for the proposed promotional activities.
Giving the categories of promotional activity that the policy should cover.
Explaining the promotional activities will be within the total proposed budget and benefit the promotional activities would bring. - （B122）Proposal You are the Director of the Training Department. The CEO asked you to
prepare a proposal for the company in-house course for the
management discussion.