程阳:2009美国彩票市场白皮书(节录,全文) U.S. Lotteries Markets White Paper
2009
TABLE OF
CONTENTS
Executive Summary 3
Situation Analysis 5
The Current Lottery Model 5
The Need for Implementing Change 6
Attracting a Broader Customer Base 7
Who Plays the Lottery? 7
U.S. Lotteries and the Internet 8
Creating a Flexible Portfolio Mix 10
Making Pay-Out Structure Adjustments 12
Focusing on Retail Strategy Optimization 14
Retailer Locations 14
Retail Chains 16
The Right Retail Model 16
Utilizing Holistic Marketing and Advertising 18
Bridging Retail Strategy with Marketing 18
Building the Brand 19
Messaging and Themes 20
Advertising Strategies 21
Utilizing the Internet 22
Barriers and Sensitivities 23
Promoting Public Education and Awareness 24
The Lottery and the Good Causes it Supports 24
Corporate Social Responsibility (CSR) 24
Conclusion 26
Appendix A: How We Arrived at This Number 27
Appendix B: Potential Impact of Best Practices Implementation in
Specific States 28 Executive
Summary
. U.S. lottery revenue is essential to closing state budget
gaps
. Frost & Sullivan conducted an in-depth analysis of U.S.
lotteries, including extensive interviews with lottery directors
and reviews of public data
. Our findings indicate lottery sales can increase when the same
tactics used in consumer marketing and consumer business practices
are applied to lotteries U.S. state
governments have relied on lottery revenue as a vital source of
funding for education and other key government programs for over
four decades. However, recent data indicates that, due to
challenging economic conditions, many lotteries are not generating
as much revenue as in recent years. In many cases, some are losing
ground. In addition, illegal Internet gaming is potentially drawing
away at least $7 billion in revenue that could otherwise go to
states.1 Now more than ever, as states face grave budget deficits,
they can utilize extra revenue that lottery enhancements could
generate. We
analyzed state lotteries, conducting extensive interviews with
lottery directors and reviewing past lottery funding, profits and
sales, and marketing practices. Through this research, we
identified a number of key findings that we will refer to as
lottery “best practices.” Ultimately, if state lotteries were able
or allowed to implement the best practices identified in this
study, they could increase sales by approximately 127%, thus
potentially contributing an additional $14.1 billion to good causes
and having a significant impact on enormous state budget
gaps.2 Although they
are owned and operated by states, lotteries are a consumer product
and they should be treated as such, mirroring the same marketing
and advertising techniques, as well as aligning with consumer
trends, such as frequent Internet use.