电商猎头职位：Customer support analyst

2014-03-20 10:37阅读：

http://blog.sina.cn/dpool/blog/u/1698137422

猎头职位：Customer Support Analyst
美资知名服务软件上市公司，良好办公环境，简单的人际关系，融洽的工作氛围，广阔的晋升空间及出国培训机会。
薪资范围年薪：20-30万（优秀的后选人薪资可谈）
Job Location：Shanghai
Position Type：Full-Time

Job Description
The Customer Support Analyst will serve as a key team member of our Global Customer Support Operation providing superior technical support and troubleshooting for online retailers using the company suite of SaaS tools. This position will use a range of technical expertise, customer service skills, tools, and resources available to resolve client reported cases. Inbound support channels include email, instant messaging, and phone. Additionally, they will work to proactively identify areas within the applications where improvements can be made to provide enhanced ease-of-use and functionality. This position will be based in our Shanghai, China office.
Job Specifications:
The ideal c

andidate is a technically-savvy problem-solver with a focus on the customer experience, using their skills to deliver creative solutions for customer issues. We look for candidates who are dedicated to providing exemplary customer service while working in a collaborative team environment in order to ensure timely and effective solutions to technical issues. Based on scheduled coverage, the CSA handles requests from multiple sources. This position is expected to provide on-call coverage over weekends on a scheduled basis.
Required Skills
Required Skills and Experience:
· Strong verbal and written communication skills
· Attention to detail
· HTML, XSLT, XML, FTP, SQL and other web related protocols and languages (such as javascript, ASP, etc...)
· 1-3 years working directly with customers with a focus on servicing clients
· The ability to work independently to research and resolve technical issues
· The ability to collaborate with team members and share application knowledge
· Experience working with web-based solutions or SaaS
· Ability to work on a flexible schedule (which may occasionally include a weekend day)
Desired Knowledge and Experience:
· Bachelor's degree in Computer Science with an emphasis on programming or 1-3 years experience providing web-based software support
· Knowledge of eBay, Amazon, Overstock or other online marketplaces
· Knowledge of comparison shopping sites (Google Base, PriceGrabber, Shopping.com, Yahoo!)
· Knowledge of Paid Search marketing
· Experience using Salesforce.com as a case management tool
· Fluent in Mandarian
英语要求精通。
有意者请把中英文CV发致：annie.pan@hrlofty.com 或致电：13817734276

更多精彩信息，请扫描二维码，直接关注微信公众账号：人才伯乐安妮

电商猎头职位：Customer <wbr>support <wbr>analyst

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